IdaBook

Legal

Privacy Policy

Last updated: July 12, 2026

This Privacy Policy explains how Mote Ventures LLC, doing business as IdaBook (“IdaBook,” “we,” “us,” or “our”), collects, uses, and shares information when you visit idabook.app and our related services (the “Service”). IdaBook is a directory that helps people across Idaho discover and contact local event vendors. By using the Service, you agree to the practices described in this policy. For related rules about using the Service, see our Terms of Service.

Information we collect

Information you give us

  • Account information. If you create an account, our authentication provider collects your name and email address, and (if you choose those sign-in methods) your phone number or Google account identity.
  • Vendor profile information. If you list a business, we collect your business name, category, business phone, service area, and optionally a business address, contact email, website and social links, owner name, years in business, description, photos, profile video, pricing or package details, promotional offers, and your preferred customer contact method.
  • Request and contact activity. Many customers contact vendors through a preferred contact option on IdaBook (call, text, email, website, or social link). Those options take you to the vendor directly, and we do not receive your message or contact details through them. We may count when a contact option is used so vendors can see basic interest in their profile. When you submit an IdaBook-hosted request or quote form, we collect the information you submit, which may include your name, email, phone number, event date, event type, guest count, location, answers to vendor questions, and any message you write. We share that submission with the vendor you contacted.
  • Saved vendors. If you are signed in, we store the vendors you save to your favorites. Favorites are private to your account; vendors do not see who saved them.
  • Language choice. If you choose a language, the Service uses the current URL and browser cookie settings to show that locale while you browse. We do not use a signed-in account preference to automatically redirect return visits.
  • Marketing preferences. You may choose whether to receive non-essential email updates about new vendors and product news. Vendors may also choose whether IdaBook may feature their business in our marketing. We record your choice, the date you made it, and the consent text shown at the time.
  • Billing information. If you purchase a paid vendor product, our payment processor collects payment method and billing details. We receive limited billing metadata (such as subscription status and invoices) but do not store full payment card numbers.
  • Support messages. If you email us, we keep your message and contact details to respond.

Information collected automatically

  • Usage and analytics. We use product analytics to understand how the Service is used — for example, pages viewed, searches run, and which contact buttons are clicked. We configure analytics to mask sensitive form inputs and we do not capture the contents of request forms, email addresses, or phone numbers in our analytics events. Vendor profile fields that are meant for public listings, such as Instagram and Facebook links, may be captured to help us provide support and fix onboarding issues. We may also use session replay on a sample of visits to diagnose errors and improve the Service; replay is configured to mask sensitive form inputs.
  • Advertising pixels. We may use advertising and conversion pixels (such as Meta Pixel) to measure ad performance, understand how visitors find IdaBook, and improve our marketing. These tools may collect identifiers such as cookie IDs, device information, pages visited, and conversion events (for example, starting vendor signup). They may also help platforms show relevant ads.
  • Vendor profile views. To give vendors basic view counts, we store a random visitor identifier in your browser’s local storage and record at most one view per vendor per day. This identifier is not tied to your name.
  • Device and log data. Like most websites, our hosting and infrastructure providers automatically receive technical data such as your IP address, browser type, and the pages you request.

Third-party content on profiles

Vendors with a Pro subscription may link a Google Business Profile so IdaBook can display their Google ratings and reviews. That content comes from Google, may include reviewer display names and review text, and is governed by Google's terms and policies, not ours. Profile videos are hosted by our video provider and may be processed for delivery and moderation.

How we use information

  • Operate, maintain, secure, and improve the Service.
  • Connect customers with vendors, deliver request-form submissions to the relevant vendor, and provide vendors basic profile analytics such as views and inquiry activity.
  • Create and manage accounts, saved vendors, subscriptions, and billing.
  • Send service-related, billing-related, and (with your consent) marketing communications. With vendor marketing consent, we may feature vendor listings in IdaBook promotional materials.
  • Measure marketing effectiveness and run advertising, including through advertising pixels where enabled.
  • Detect, prevent, and address fraud, spam, abuse, and security issues.
  • Moderate listings, provide support, and maintain internal records needed to operate the business.
  • Comply with legal obligations and enforce our Terms.

How we share information

We do not sell your personal information for money. We share information only as described below:

  • With vendors. When you submit an IdaBook-hosted request form to a vendor, we share that request and your contact details with that vendor so they can respond. Direct contact through a vendor's preferred button does not share your details with us. Once shared, the vendor's own use of your information is governed by their practices, not this policy. Vendors are responsible for handling that information lawfully.
  • Service providers. We use trusted third parties to run the Service, including authentication, database and file hosting, website hosting, product analytics, error monitoring, advertising measurement, maps, email delivery, video hosting, and payment processing. These providers process information on our behalf and only as needed to provide their service.
  • Advertising partners. Advertising tools such as Meta may receive event and device data through pixels or similar technologies so we can measure campaigns and, where permitted, show relevant ads. Those partners process data under their own policies.
  • Authorized staff and contractors. Our team may access information as needed to provide support, operate the Service, moderate listings, prevent abuse, run outreach related to the directory, and maintain security.
  • Legal and safety. We may disclose information if required by law or to protect the rights, property, or safety of IdaBook, our users, or others.
  • Business transfers. If IdaBook is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Service providers we rely on

We use the following categories of third-party providers, each with their own privacy policies: Clerk (authentication), Convex (database and file storage), Vercel (website hosting), PostHog (product analytics and session replay), Sentry (error monitoring and session replay), Meta / Facebook (advertising and conversion measurement), Resend (email delivery), Stripe (payment processing for vendors), Google Maps and Google Places (location features and linked business reviews), and Mux (profile video hosting). The specific providers in use may change over time as we improve the Service.

Cookies and tracking

We and our providers use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, measure usage, diagnose issues, and support advertising and conversion measurement. Session replay tools may record how you interact with pages on a sample of visits to help us fix problems and improve the experience; sensitive form inputs are masked in replay where we configure it. You can control cookies through your browser settings, and you may also use platform-specific ad preference tools (for example, Meta's ad settings). Some features of the Service may not work properly without certain cookies.

Your choices and rights

  • Access and deletion. You may request a copy of the personal information we hold about you, or ask us to delete it. Vendors can hide or delete their profile from the vendor dashboard, which removes the public profile and associated photos and leads we store for that listing. Customer account deletion is available by emailing us. Deleting a profile or account may not remove information already shared with a vendor through a request form, or copies retained for legal, security, or billing records.
  • Account information. You can update your account details through your account settings, and you can remove saved vendors at any time.
  • Communications. You can opt out of non-essential emails using the unsubscribe link or by contacting us. We may still send you essential service or billing messages.
  • Marketing featuring. Vendors who opted in to marketing featuring can withdraw that permission by updating preferences in their dashboard or contacting us. Withdrawal does not require us to recall materials already published.
  • Additional rights. Depending on where you live, you may have rights to correct information, restrict certain processing, appeal a denial, or opt out of targeted advertising or certain “sharing” of personal information for cross-context behavioral advertising. To make a request, email us at support@idabook.app. We will not discriminate against you for exercising privacy rights available under applicable law.

To make a request, email us at support@idabook.app. We will respond consistent with applicable law and may need to verify your identity before completing certain requests.

Data retention and security

We keep personal information for as long as needed to provide the Service and for legitimate business or legal purposes (including billing, dispute resolution, security, and legal compliance), then delete or anonymize it. Request-form submissions we deliver to vendors are retained as part of the vendor's lead history until the vendor deletes the listing or we delete the data under our retention practices. We use reasonable administrative, technical, and organizational measures to protect information, and we do not store authentication secrets or payment card numbers ourselves — those are handled by our authentication and payment providers. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Where information is processed

We and our service providers may process information in the United States and other countries where those providers operate. If you access the Service from outside the United States, you understand that your information may be transferred to and processed in the United States, which may have different data-protection rules than your country.

Children’s privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. If we make material changes, we will take reasonable steps to notify you (for example by email or a notice on the Service).

Contact us

If you have questions about this Privacy Policy or our data practices, email us at support@idabook.app. You can also review our Terms of Service.